— Privacy Policy —
At Medaesthetix Institute, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book consultations, purchase products, or use our services.
1. Who We Are
Medaesthetix Institute
40 Sunnyside Road
Crawford, Cape Town, 7780
South Africa
Phone: +27 61 697 1922
Email: info@medaesthetixinstitute.co.za
2. Information We Collect
We may collect the following information when you interact with our website or services:
Personal Information
- Full name
- Email address
- Phone number
- Physical address (where applicable)
- Date of birth (where applicable)
- Information submitted through contact forms
Health & Consultation Information
Where necessary for consultations or treatments, we may collect:
- Medical history
- Health information relevant to treatments
- Lifestyle information relevant to treatment planning
Website Usage Information
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on the website
- Referring websites
3. How We Use Your Information
We use your information to:
- Respond to inquiries and consultation requests
- Schedule appointments
- Provide treatments and services
- Process purchases and payments
- Improve our website and services
- Send appointment reminders
- Communicate important service updates
- Comply with legal and regulatory requirements
We will only use your personal information for legitimate business purposes and where permitted by law.
4. Marketing Communications
With your consent, we may send:
- Newsletters
- Special offers
- Promotions
- Educational content
- Updates about new services
You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Remember preferences
You can modify your browser settings to decline cookies if you prefer.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers who assist us with:
- Website hosting
- Payment processing
- Appointment management
- Email communications
- Analytics services
These providers are required to protect your information and only use it for authorized purposes.
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable precautions, no internet transmission or electronic storage method is completely secure.
8. Your Rights Under POPIA
In accordance with South Africa's Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information where legally permitted
- Object to certain processing activities
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details provided below.
9. Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.
We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our website and services are not intended for children under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from minors without appropriate authorization.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be posted on this page along with an updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Medaesthetix Institute
40 Sunnyside Road, Crawford, 7780
Cape Town, South Africa
Phone: +27 61 697 1922
Email: info@medaesthetixinstitute.co.za